Job Information
US Tech Solutions Clinical Application Specialist in Indianola, Pennsylvania
Job Description:
The Clinical Application Specialist (CAS) within the Digital Solutions Business is responsible for executing clinical education training and/or strategies that enable customers to achieve their desired outcomes using digital solutions. The CAS provides expert level education for the company's enterprise software platforms including, but not limited to, Radimetrics Dose Management and Calantic platforms. In addition to product training CAS assists customers with best practices through a deep understanding of Radiology workflows. The CAS position impacts customer's quality and process improvement efforts through a focus not only on technology, but the people and processes needed to achieve their desired outcomes. The clinical education team leverages self-serve, virtual, in-person and hybrid delivery approaches to meet diverse customer needs.
Responsibilities:
Coordinate, Schedule, and Execute on-site and virtual education sessions.
Manage training documentation and report on education outcomes.
Provide subject matter expertise to cross-functional groups including Support, Sales, and Marketing.
Provide routine data organization within customer servers.
Assist in the creation and revision of education content as needed.
Gathers customer feedback, contributes to continuous improvement efforts and other strategic projects across the digital organization.
Contribute to knowledge management initiatives to include knowledge base article creation.
Build and maintain customer relations while maintaining high levels of customer satisfaction.
Build and maintain expertise with Client current software offerings as well as new versions and revisions. Assist in reporting and interpretation of training and customer health KPIs.
Contribute to process creation and refinement within the Digital Radiology Business.
Cross-functional collaboration to support new clinical application onboarding.
Support Sales and Marketing through assistance with customer demonstrations and evaluations.
Represent client at conferences and trade shows both virtually and in-person.
Good communication in English; speaking, reading, and written.
Ability to support varying levels of travel, with peaks of up to 50% with some responsibilities representing overnight travel.
Experience:
Radiologic Technologist (RT) Certification
Strong presentation, verbal, and communication skills.
Ability to effectively communicate with individuals of varying educational backgrounds and skill levels.
Ability to problem solve, manage complexity and ambiguity.
Hands-on mentality, self-motivation, team-player attitude, detail-orientation, and have a result-driven mindset.
Strong understanding of Radiology and associated IT workflows, including RIS, PACS, DICOM, and HL7.
Proficiency in MS Office suite.
Ability to quickly learn new technologies and software systems such as Salesforce, Kimble and ServiceMax.
Strong time management skills.
Skills:
Security + Certification (CompTIA)
CIIP Certification
CT, MR Modality or Quality Management
Knowledge of dose management software, electronic medical record systems and/or PACS systems
Education:
- Associates degree in a relatable technical / clinical discipline such as Radiologic Sciences or Information Technology with a minimum of 6 years relevant experience or bachelor’s degree with a minimum of 4 years of relevant experience or master’s degree with a minimum of 2 years of relevant experience.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.