Job Information
US Tech Solutions Job opportunity for Customer Service/Data Entry Associate in Phoenix, Arizona
Additional Note:- This position must have experience with Large Enterprise i.e. SAP/ERP application support. This position is not a development or Sysadmin position. This position would be level 3 or 4 support for a Sysadmin. Unless candidates can show and demonstrate application ownership/support for Large Enterprise Data, they will not be considered for the position". Onsite is preferred, Remote during Office hours is acceptable
Position Description:
The Applications Specialist Senior provides administration, configuration, Tier 3 & 4 level support and maintenance for the Dynamix AX 2012 R3 application in the Office of the Treasurer. Performs technical work of considerable difficulty in planning, coordinating and executing application activities and projects that directly affect the day-to-day operations of the business. Works as part of the Dynamix AX team.
Performs application maintenance and updates as specified by vendors and industry standards; work includes use of a variety of management, development and support tools for the Dynamix AX 2012 R3 application.
Performs implementations, upgrades and enhancements to Dynamix AX 2012 R3 per business requirements
Provides Tier 1- 3 support functions and issue resolution for Dynamix AX 2012 R3
Elicits and analyses requirements of relevant applications and project work by participating in design sessions with stakeholders, project managers, business analysts and team members.
Creates Knowledge base articles describing troubleshooting steps and procedures
Provides training on application enhancements, modifications, and new features including documentation
Analyzes and resolves performance problems including application, database, and system related issues
Demonstrates experience in project management, managing third-party vendors, and results-oriented collaboration among project stakeholders
Maintains the appropriate level of knowledge and understanding of the Treasurer’s Office Dynamix AX environment and implementation
Skills Required: -
Knowledge of the current version of MS Dynamix AX 2012 R3
Knowledge of current versions of Microsoft SQL Server including T-SQL & SSRS
Knowledge of Microsoft Windows desktop, server OS and IIS management.
Knowledge of system design, development, and implementation.
Knowledge of computer hardware and operating capabilities.
Proficient in troubleshooting complex application, integration and performance issues, conducting root cause analysis and providing solutions that minimize the impact to the business
Skill in planning, organizing, and managing projects.
Ability to effectively train personnel in application configuration, integration and best practices.
Ability to establish and maintain working relationships with employees, agencies, vendors, and the public.
Ability to effectively communicate orally and in writing.
Experience Required:
Experience administering and supporting Dynamix AX 2012 R3
Experience with Windows Server 2012 – 2019
Experience in Microsoft SQL 2012 to 2019
Experience with PowerShell
Experience managing software implementation projects
Knowledge of Agile methodologies Experience working with mission critical enterprise Dynamix AX 2012 R3 applications in an administrator/implementer role. Experience providing direct customer support and end user training.
Experience working with software vendors, contractors and industry experts in a project lead or technical lead.
Education Required
Bachelor degree in Computer Science, Information Systems, or related field
Experience administering and supporting Dynamix AX 2012 R3
Experience with Windows Server 2012 – 2019
Experience in Microsoft SQL 2012 to 2019
Experience with PowerShell
Experience managing software implementation projects
Knowledge of Agile methodologies
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.