Job Information
US Tech Solutions Recovery Representative I (Tier II) in Rochester, New York
Job Summary:
Responsible for accurate and timely resolution of all bank returned items Provides quality customer service to internal/external customers while mitigating risk to the company Educates clients branches product areas on the resolution process and provides alternate service options when necessary.
Develops and maintains basic knowledge of products including but not limited to Taxpay Direct Deposit Readychex Garnishments 401(k) Workers Compensation Health and Benefits National Health FSA FSA Debit card Advantage and their corresponding systems to accurately make decisions on the revenue receives from the products
Researches and resolves product and service issues from the field and client.
Handles client objections through the help of a mentor and manages the return to completion in order to recover as much lost revenue as possible using established standards and guidelines
Handles returns resolutions and inbound phone requirements to meet departmental standards Performs the daily processing of all new and pending returned items for the assigned products.
Handles the daily EDI payment report in conjunction with a mentor to ensure accuracy and timeliness of updates to avoid penalty assessment Handles the daily payroll hold report in conjunction with their mentor to ensure accuracy and timeliness of updates to avoid service related issues.
Maintains daily call requirements based on the forecast provided.
Maintains department policies/procedures to ensure daily compliance.
Evaluates client status to determine the appropriate service that they are approved to use and mitigates risk and exposure.
Participates in ongoing training to enhance knowledge and skills.
Ensures adherence to the Fair Debt Collections Practices Act NACHA and other regulatory agencies
Qualifications:
Bachelors Degree in Business Administration preferred
Experience in Customer Service, Finance, Accounting, or Payroll preferred
Microsoft Word Excel and Access knowledge is preferred
Ability to work in a fast paced environment
Collections or Banking Experience preferred
Hybrid Schedule (In office Monday-Wednesday, Remote Thursday & Friday as long as the candidate has a designated, quiet work environment, and reliabile internet at home)
About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.